Terms & Conditions

PUMATO Laundry is a pickup and delivery facilitation service operating across multiple campuses and surrounding areas.

PUMATO's responsibility is strictly limited to:

• Pickup of laundry from the User
• Delivery of laundry back to the User

All washing, drying, folding, ironing, stain removal, and garment handling responsibilities are handled entirely by the third-party laundry partner.

PUMATO does not own, operate, or manage any laundry facility.

All laundry orders must be placed exclusively through PUMATO's official website:

🌐 https://pumato.online

Orders placed through WhatsApp, phone calls, or any unofficial channels will not be accepted.

This Service operates on a prebooking basis only.

Users must:

• Select a preferred pickup slot through the website
• Ensure availability at the selected time for handover

PUMATO may reschedule pickup/delivery slots due to operational constraints, weather, or high demand.

Laundry will be weighed at the shop using a weighing scale. Photos of weighing will be sent with payment QR.

The final payable amount will be calculated based on:

• Weight of clothes
• Selected service options
• Delivery charges

Laundry service charges are as follows:

• Wash + Dry + Fold: ₹79 per kg
• Stain Removal: ₹35 per spot
• Steam Iron: ₹15 per piece

📌 Charges are based on actual weight and service selection.

Delivery charges are applicable and may vary depending on:

• Total weight of laundry
• Number of items
• Pickup/delivery difficulty
• Distance from service area/campus
• Operational workload and weather conditions

The final delivery fee will be communicated during checkout or confirmation.

The standard turnaround time is up to 3 business days from the time of pickup.

However, delivery may be delayed due to:

• Heavy order volume
• Weather conditions
• Operational issues at the laundry facility
• Campus restrictions or travel difficulty

Delivery timelines are estimated and not guaranteed.

Users must not include any valuables inside the laundry bag, including but not limited to:

• Cash
• Jewellery
• Watches
• Earphones / electronics
• Power banks
• IDs, ATM cards, passports
• Keys
• Belts

PUMATO is not responsible for any loss of valuables left inside laundry bags.

Users must hand over laundry securely in a properly packed bag.

PUMATO is not responsible for missing items unless the issue is reported immediately at the time of delivery.

Any complaint regarding missing items raised after delivery completion may not be entertained.

All responsibilities regarding:

• Washing quality
• Fabric damage
• Color bleeding
• Shrinkage
• Missing buttons/tears
• Ironing quality
• Stain removal outcome

are the sole responsibility of the third-party laundry partner.

PUMATO does not guarantee stain removal success.

If a delay occurs solely due to PUMATO's fault, a partial or full refund of the delivery fee only may be issued at PUMATO's discretion.

PUMATO delivery partners are not permitted to:

• Enter hostel rooms
• Enter restricted campus zones
• Access private residential areas

Users must collect and hand over laundry at the agreed pickup/delivery point.

Unreachable User

If the User is unreachable for 10 minutes during pickup or delivery:

• The pickup/delivery may be marked as failed
• No refund will be provided for delivery charges

Users must treat PUMATO delivery partners (student workers) with respect.

Any of the following may result in immediate suspension or permanent restriction:

• Abusive language
• Harassment
• Threats
• Refusal to pay after confirmation

PUMATO prioritizes the safety and dignity of its delivery partners.

Promo codes are subject to availability and may be limited by:

• Quantity
• Time validity
• First-come-first-served basis

Users are solely responsible for applying promo codes correctly.

PUMATO is not responsible for:

• Leaked promo codes
• Expired promo codes
• Promo codes shared publicly by Users

Any attempt to misuse, tamper, or manipulate promo codes through technical or non-technical methods will result in an immediate and permanent ban.

To the fullest extent permitted by law, PUMATO shall not be liable for:

• Health-related issues or allergic reactions
• Indirect or consequential losses
• Disputes between Users and laundry partner
• Damage caused during washing/ironing/stain removal
• Missing items reported after delivery completion

PUMATO's responsibility is strictly limited to logistics facilitation (pickup and delivery).

PUMATO reserves the right, at its sole discretion, to:

• Pause or suspend operations temporarily
• Refuse service to any User violating these Terms
• Cancel bookings due to operational constraints

PUMATO may update or revise these Terms at any time without prior notice. Continued use of the Service constitutes acceptance of the revised Terms.